Our Spring 2019 newsletter is now available to download in Have your Say/Patient Participation Group.
IMPORTANT INFORMATION ABOUT YOUR SURGERY CLOSURES 20190/20
Staff from this surgery will be taking part in training session on the dates listed below. This training is held to improve the services provided for patients.
The surgery will be closed from 2pm on the following days.
21st February 2019 21st March 2019 30th April 2019
16th May 2019 20th June 2019 18th September 2019
7th November 2019 28th November 2019 27th February 2020
Appointments with a GP or Practice Nurse are now available in the evenings and weekends for patients registered at this practice, these are called ‘Extended Access’ appointments. We are working with other practices in Bedfordshire to provide these additional appointments to increase access to healthcare at times that are convenient to patients.
When you call to make an appointment we may offer you an ‘Extended Access’ appointment, this appointment could be held at another practice and with a GP or Practice Nurse from another practice. Our reception team will confirm all of the details at the time of booking and if you are registered to receive text message alerts, you will receive a text message to confirm the date, time and location of your appointment.
iCaSH - discreet STI testing
We are now fully mobilised and are able to promote the all new Express Test. This test is a simple STI test that people can complete in the comfort of their own home. Visit the iCaSH page that explains how to access the test (by scanning the code or visiting the iCaSH website). There are a few simple questions for the client to complete and once done, the test pack is discreetly posted the recipients address. The pack will test for chlamydia, gonorrhoea, syphilis, HIV and Hep B & Hep C (dependant on risk factors).
There is a prepaid discreet envelope to post the completed test back, results will be managed by iCaSH and forwarded to the client. The aim of the test is to alleviate face-to-face intervention with pharmacies and GPs.
New call answering protocol at reception
From the 4th July when you call the surgery, receptionists will ask you if you wouldn't mind providing them a little about the problem you are calling about. This is simply so they can direct you to the person or service who would be most suitable to help you.
General Data Protection Regulation (GDPR) - live 25th May 2018 see further information below for a full copy of the Privacy Notice.
CAR PARKING - Please note that car park adjacent to the surgery has a barrier which does not open until 8:45 am
Monday to Friday this will affect any appointments before 8:45am. There is alternative parking on the High Street and the Market Square.
We have now set up a system to send your prescriptions electronically to a pharmacy of your choice; please contact our dispensary team to discuss.
Due to increased daily demand for on the day appointments, we are now triaging all emergency requests to be seen